We have been supporting MS Office Accounting since it was first published in 2007 and
offer friendly informal advice and support. 

First line support

On line (phone, email) support for users with a response and fix as required. 
 
First line support provided as follows:
Off site via email and / or phone (remote access not required but advisable)
For all working days except public and bank holidays
From 8.30am to 5.30pm on each working day
Fixed prices per month based on number of active application users.
UK only.
Covering Express and Professional versions.
 
Main key benefits for customers:
Fixed cost with any additional costs managed by client through approval process.
Single point of contact for all application users.

Training

All training can be provided: 
On client premises or off site in our offices in Nottinghamshire.
On a 1 to 1 basis or to a group of users. Maximum number of users in groups
will be 6 and requirements for successful group training include a dedicated
training room with 1 pc for each user.
Super user training also provided but generally this is a 1 to 1 session.
 
All training sessions interactive with users the application.
Supporting training material can be provided at additional cost. This training material
will include step by step instructions with supporting screen dumps. It will provided in
pdf file format as required. 

Configuration

The configuration of the application will be completed in accordance with the
functionality required.  This will includes ledger and sub ledger links.  
This will not typically include, for example, the creation of the chart of accounts as
the original application comes with a standard chart of accounts based on the
selection of business type during the creation wizard.
 

Data migration

This refers to the conversion of data from legacy systems by using the wizards
provided by the MS Accounting application. These wizards are very easy to follow
and cover the following areas: Accounts, Customers, Suppliers, Employees, Products.
 
The data migration process presumes that data to be migrated can be provided
in text or Excel format and includes conversion of data into a form acceptable
 to the MS Accounting 2008 and data loads using the wizards provided.
 
There should be no need to manually input any data to be migrated into Navision
as long as the data to be migrated can be provided in text or Excel format.
 
But please be aware the wizards do not cover all the data loads required.
For example:
 
*For customers, suppliers, services, bank accounts and credit cards: Status
(active or inactive account)
 
*Customers and suppliers: Terms, Grouping, Bank a/c information,
Credit rating, price level and salesperson. The Financial Summary and Financial
History are also not fully covered but will fill out somewhat when the data is
imported.
 
*Employees: Terms, preferred payment method and payment reference.
 
*Stock products:Commodity code, asset account and sales group.
 
*Non-stock products: Commodity code and sales group. Kit is not covered by
a worksheet.  
 
For all data migrations, it is very important to ensure data integrity. All data
migrations completed by FPC are fully checked against data provided before
completion and load into the live environment.
 
Data migration does not refer to any regular data transfers from, say, legacy
feed systems.